We currently ship large parcels using HERMES, Parcelforce, Royal Mail or First Class for some smaller parcels. The delivery times can vary but the usual expectation is 1-3 working days from your dispatch email. There are of course occasions when they arrive sooner. This has been chosen to give you and us the most protection whilst keeping the price as low as possible for shipping. On the rare occasion when an order gets lost we will replace the item and we will claim, not you, making the whole purchase easier and less stressful.
Returns (30 Day cooling off period)
We have no problem with returning an item within your statutory 30 day cooling off period (custom colour coded mats not included) for a refund provided it is in an unused condition which makes it suitable for resale. Sometimes people change their mind. Its a simple as that!
Just drop us a message so we can look out for the parcel coming back or send any tracking details.
Consumer Rights Act 2015: Faulty items must be returned prior to replacement unless agreed otherwise. You must report this immediately and where appropriate, not use the product.
As with the Sale of Goods Act, under the Consumer Rights Act all products must be of satisfactory quality, fit for purpose and as described.
Satisfactory quality Goods shouldn't be faulty or damaged when you receive them. You should ask what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won’t be held to as high standards as luxury goods.
Fit for purpose The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods.
As described The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase
We work hard to ensure all products meet the SGA above however we will always deal with issues promptly. All items must be returned to us before products are replaced (at our cost) UNLESS PREVIOUSLY AGREED that the goods can be kept while a replacement is being arranged.
Failure to return items will mean by Law that you have accepted the goods as usable and no refund or replacement will be issued. Any items not returned after a goodwill or any agreed replacement (at our discretion) will be followed by an External Agency for the return of the goods or their value by 14 day invoice.
42 Victoria Road
We would always recommend a Signed For service to void any losses
PRE ORDER ITEMS
If an item is out of stock we will mark this as a Pre Order Item on the description. This means that the order will be shipped out when back in stock. If you are not able to wait, please do not make an order for the item, but wait for it to show as in stock. We generally post on the FB page when items that been out of stock are back as live