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We currently ship large parcels using Parcelforce, Royal Mail or First Class for some smaller parcels. The delivery times currently can vary but the usual expectation is 3-5 working days from your dispatch email for items in stock. There are of course occasions when they arrive sooner.
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**Channel Islands and Scottish Highlands may incur a shipping excess which is to be applied as required by invoice
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Stocked items | Where possible all items will be sent as per order, some sound deadening products may differ eg Dodo Dead Mat Pro Black may bre replaced with Pro Silver, same product, just a different colour
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Returns (14 Day cooling off period)
We have no problem with returning an item within your statutory cooling off period (custom made, selected and designed mats and blinds are not included) for a refund provided it is in an unused condition which makes it suitable for resale. Sometimes people change their mind. Its a simple as that!
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Some items cannot be returned, including:
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Items which are personalised or customised to your specifications *Unless faulty
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Made to Order mats + Blinds | Non Refundable once ordered | Please double check your order, once it is booked into our AUTOMATED system they can not be changed or cancelled
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Returns will be refunded within 14 days of receiving the return
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Cancellations
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If the customer cancels the order, the goods must be sent back with the return cost bared by the consumer within 14 days of receipt
35(5) The consumer must bear the direct costs of returning the goods under paragraph (2) (CCR)
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If a customer cancels an order before despatch all costs will be returned
If a customer cancels at a time after the point of despatch (not receipt), then it becomes a return, and return costs to be covered by the consumer
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Faulty or incorrect items
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Faulty or incorrect items must be returned prior to replacement unless agreed otherwise. You must report this immediately (or within a reasonable timeframe - 30 days by law) following receipt and not use the product unless specifically agreed by us. If your order arrives damaged or defective, please take photographs as evidence
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As with the Sale of Goods Act, under the Consumer Rights Act all products must be of satisfactory quality, fit for purpose and as described.
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Satisfactory quality Goods shouldn't be faulty or damaged when you receive them. You should ask what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won’t be held to as high standards as luxury goods.
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Fit for purpose The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods.
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As described The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase
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We work hard to ensure all products meet the SGA above however we will always deal with issues promptly. All faulty items must be returned and received by us before products are replaced (at our cost) UNLESS PREVIOUSLY AGREED that the goods can be kept while a replacement is being arranged.
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Failure to return or notify us of faulty or incorrectly delivered items within a reasonable timeframe will mean by law that you have accepted the goods as usable and no refund or replacement will be issued
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Warranties
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Subject to these Conditions the Seller warrants that the Goods will in all material respects correspond with their description at the time of delivery and will be free from defects in material and workmanship for a period of twelve months from the date of delivery.
The above warranty is given by the Seller subject to the following conditions:-
The Seller shall be under no liability in respect of any defect in the Goods arising from fair wear and tear, wilful damage, negligence, abnormal working conditions of the Buyer, failure to follow the Seller's instructions (whether oral or in writing), misuse or alteration or repair of the Goods by the Buyer without the Seller's prior written approval;
The above warranty does not extend to parts materials or equipment not manufactured by the Seller in respect of which the Buyer shall only be entitled to the benefit of any warranty or guarantee as is given by the manufacturer to the Seller. Any repairs outside of the 12 month warranty to be dealt with via the external manufacturer should their warranty cover the period outside of 12 months
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Refusal on Delivery
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Original delivery charge to be deducted from the refund upon receipt by us of the item refused. A manufacturing and material charge will be applied to the cost of the manufacturing time and material should no prior arrangement be made at the time of refusal as the items are made to each specification and cannot be sold on.
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Returns to be sent to
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customveedubs.com
135 Lower Kirklington Road
Southwell
Nottingham
NG25 0DR
We would always recommend a Small Parcel or Signed For service to avoid any losses. We cannot accept liability for any items returned to us that are sent + lost via standard shipping methods
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PRE ORDER ITEMS
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If an item is out of stock we will mark this as a Pre Order Item on the description or a statement to show expected delivery date. This means that the order will be shipped out when back in stock. If a date has been shown for arrival, this may also change. If you are not able to wait, please do not make an order for the item, but wait for it to show as in stock
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